Mission
We are trusted enablers of technology for the U-M community.
Vision
Our vision is that the University of Michigan will be a leader in the appropriate use of technology among its peers and in the world.
Values
Laser focus on customer service
We work with our customers to understand and help achieve their goals, tackling projects and problems with their needs in mind.
Proactive
We anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time.
Sense of urgency
We help each other respond to and resolve requests in a timely manner.
Collaborative
We work with each other, the U-M community, and industry peers to support the university mission through innovative use of technology.
Inclusive
We foster a climate rooted in mutual respect, valuing and learning from our different perspectives, roles, and identities.
One ITS
We are “One ITS,” working together to provide cohesive digital experiences and seamless support to the U-M community.