CRM & Ticketing

Customer Relationship Management and Customer Support Ticketing services ITS provides.

• MRequest
  MRequest is a web-based service that allows central tracking and management of customer support and other issues.
• Salesforce Center of Excellence
  The SFCOE provides consulting and resources for the U-M Salesforce community.
• TeamDynamix
  TeamDynamix (TDx) is a web-based service management platform that provides general ticketing, approval workflows, tracking of customer requests and knowledge base articles.

  • TeamDynamix Project Portfolio Management (PPM)
    ​TeamDynamix (TDx) Project Portfolio Management (PPM) is a shared project management tool.