Below is a complete list of ITS Infrastructure forms. Form names link to:
- Service Request System (SRS) for requests that need to be entered in that system.
- Web requests that will be routed to teams for follow up.
- Excel or PDF forms for items that need to be filled out manually and routed back to ITS Infrastructure Customer Service or Plant Operations for processing.
| Form | Service | Customer Group |
|---|---|---|
| Exchange Email & Calendar Requests | Collaboration | Faculty/Staff |
| Desktop Backup Service Requests | Collaboration | Faculty/Staff |
| Telephone Service Requests | Telephone | Faculty/Staff |
| Voice Mail Service Requests | Telephone | Faculty/Staff |
| Network/ISDN Service Requests | Network | Faculty/Staff |
| Firewall Change Request Form | Network | Faculty/Staff |
| Order Estimator Tool | Telephone & Network | Faculty/Staff |
| Television Service Requests | Television | Faculty/Staff |
| Video Streaming Request | Video | Faculty/Staff |
| Chartfield Change Request | Billing | Faculty/Staff |
| Plant Operations Conduit Service Request | Conduit | Faculty/Staff |
| Opt-In General Phone Service for Residence Hall Students | Telephone | Students |
| Exchange Voice Mail Request for Students | Telephone | Students |
- Make sure that forms requiring an Authorized Signer, Chartfields and/or Shortcodes have the information completed before submission.
- Telephone orders for the University of Michigan Health System should be submitted through the AT&T Managed Care Service Group at 800-498-4858.